Frequently asked questions
Do you have a question? A request?
If you don't see your question in our FAQ, don't hesitate to contact us, or ask to be called back by one of our experts.
If you're experiencing problems such as skipping, distorted sound, or if the tone arm can't reach the end of the record and slips, these symptoms are often attributable to problems with your turntable.
The choice of turntable on which you listen to your vinyl records is a crucial element in guaranteeing an optimal sound experience and preserving the quality of your recordings. It's important to note that some inferior turntables may have defects that can harm your vinyl.
Turntables with low-end cells, often identified by features such as a red cell, are usually associated with models offering a host of features, such as built-in speakers, radio or Bluetooth.
However, these turntables generally fail to deliver satisfactory audio performance and can even damage your vinyl records.
To guarantee quality listening and prolong the life of your vinyl records, we recommend investing in a better quality turntable.
Even on a tight budget, it's possible to find excellent options among used turntables. Renowned brands offer affordable, reliable solutions.
It's worth pointing out that your choice of turntable influences not only the quality of sound reproduction, but also the preservation of your precious vinyl collections.
Tous nos disques sont rigoureusement testés et vérifiés avant leur expédition afin de garantir une qualité optimale. Si malgré cela vous rencontrez des problèmes avec vos vinyles, notre service clientèle se tient à votre disposition pour répondre à toutes vos questions et vous assister. N'hésitez pas à nous contacter pour obtenir de l'aide ou des conseils supplémentaires.Prices for customized discs start at $35.
Prices include production and testing.
Depending on size, you can download a maximum of 44 minutes of music (22min per side).
Available colors are :
- Black
- White
- Clear
- Blue
- Red
- Green
Shapes :
- Round (classic)
- Square
- Heart-shaped
Vinyls are pressed at 33 rpm, but you can choose to have it as 45rpm - except for the 7” which are pressed at 45 rpm by default.
Yes, for private use, which implies personal use, but also in the private circle, including the family circle.
You can add any music for private use (personal use and in the private family circle) if you own the copyrights.
Copies must be “made from a lawful source”, according to article L122-5 on intellectual property, as long as they are for your own use.
No, no declaration is required for private copies. It is for personal use only, and may not be distributed to the public outside the family.
The higher the quality of the music and images you upload, the better the result.
For images, we recommend a high-resolution jpeg or png format (minimum 2048×2048). For music, using mastered music is the best option, whether mp3 (320kbps) or wav (high bitrate) files.
The overall sound will be warmer and rounder, due to the slight rubbing of the turntable stylus against the grooves.
Low frequencies will be slightly deeper and more present.
Sound at very low volume will not transfer as clearly to the vinyl, but this can be resolved either on your side by mastering the file, or by increasing the overall volume if necessary.
Your music will be Vinyl-Masterized by Vinylacy.
For optimum quality, please clean your vinyl record with a non-abrasive microfiber cleaning cloth.
This type of cloth absorbs oils well and catches dust and grime.
A carbon-fiber brush is also perfect for cleaning your vinyl record.
If possible, an anti-static spray would be ideal with the cloth.
Specialized cleaning kits also exists, and will soon be available on Vinylacy.
Yes, our website is SSL-secured.
This means that your personal information is encrypted and cannot be read by third parties.
For now, we offer 3 payment options, choose the one that suits you best: secure Credit or debit card (Visa, Mastercard, AMEX...), or or Apple Pay.
We deliver to every country in the world, with a few exceptions.
It takes a maximum 21 working days to press the vinyl and from 24/96 hours for delivery.
Creating custom vinyl from scratch takes time.
Your vinyl must be cut in a manual process, constantly monitored.
Your album sleeve and label must be printed and assembled in a neat, attractive and secure package.
We'll send you an e-mail with an update and tracking code when your order is on its way.
We protect your package against loss or damage during shipment with insurance.
Please send us a photo and a brief description of the damage to contact@vinylacy.com so that we can open a claim ticket.
There's no need to send this record back to us; there are many creative uses for vinyl records :)